> ## Documentation Index
> Fetch the complete documentation index at: https://support.callin.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Features & Capabilities

> Define the features that appear inside Subscription Plans so each plan can enable, limit, or configure what sub-accounts get.

## What this section is for

**Features & Capabilities** is where a white-label account creates the “building blocks” that later show up when you create or edit a **Subscription Plan**.

A simple way to think about it:

* **Subscription Plans** = the tiers you sell (Starter, Pro, etc.)
* **Features & Capabilities** = what each tier includes (enabled tools, numeric limits, or selectable options)

If you don’t create features here first, your plan’s **Features** step will have nothing useful to configure.

[Click here to open Features & Capabilities](https://app.callin.io/cms/features-capabilities)

<div style={{ border:"2px solid #e5e7eb", borderRadius:"12px", padding:"8px", boxShadow:"0 4px 12px rgba(0,0,0,0.10)", maxWidth:"100%", overflow:"hidden", backgroundColor:"#0b0b0b", marginBottom:"0.75rem" }}>
  <img src="https://mintcdn.com/lechusai/aHb7vwhzHBliUCnm/images/features1.png?fit=max&auto=format&n=aHb7vwhzHBliUCnm&q=85&s=cfa0992955b4a947b2f0ee475c9823d0" alt="Features & Capabilities page with a search bar and a Create Feature/Capability button." style={{ width:"100%", display:"block" }} width="1890" height="852" data-path="images/features1.png" />
</div>

<p style={{ marginTop:"0", marginBottom:"1.5rem", color:"#6b7280", fontSize:"0.95rem" }}>
  Screenshot: the Features & Capabilities page where you can search existing items or create a new Feature/Capability.
</p>

> **Important:** The exact URL can vary depending on your workspace setup. If the link doesn’t open, use the left sidebar: **Plans & Billing → Features & Capabilities**.

## How features are used in Subscription Plans

When you create or edit a plan, you’ll reach a step called **Features** (the wording can vary by account). That step is where you assign values for the features you defined here.

So the workflow is:

1. Create a feature (here)
2. Assign a value to that feature inside each plan (in Subscription Plans)
3. The plan’s value becomes what sub-accounts receive when they use that plan

## Create a Feature/Capability

Click **Create Feature/Capability** and fill in these fields.

### Name

A short label that will be shown inside plan configuration.

Good examples:

* **Minutes per month**
* **Call recording**
* **Voice selection**

Bad examples (too vague):

* **Minutes**
* **Feature 1**
* **Access**

> **Tip:** Use names that read like a benefit or a clear rule. “Minutes per month” is clearer than “Minutes”.

### Description

Optional, but recommended. Write a short sentence so your team knows exactly what this feature controls.

Example:

* “Monthly minutes included in the plan. Extra usage is billed separately.”

### How do plans grant this feature?

This is the most important choice. It defines what kind of value plans will set.

#### On / Off (toggle)

Use when it’s simply enabled or disabled.

Example:

* Feature: **Call recording**
  * Starter plan: **Off**
  * Pro plan: **On**

Best for:

* Add-ons like “Call recording”, “Remove branding”, “Priority support” (if your setup includes it)

#### Usage limit (limit)

Use when the plan should set a numeric value, typically per billing period.

Example:

* Feature: **Minutes per month**
  * Starter plan: **400**
  * Pro plan: **1,000**

Best for:

* Minutes, seats, number of agents, number of phone numbers, or any “X per month” style rule (depending on what your account supports)

#### Access with options (capability)

Use when the plan should unlock one of several options.

Example:

* Feature: **Voice selection**
  * Starter plan: **Basic voices**
  * Pro plan: **Premium voices**

Best for:

* “Choose one of these packs” / “Choose a level” type entitlements

> **Common mistake:** Picking **toggle** for something that should be a number (like minutes). If it can vary by plan, it usually belongs as a **limit**.

### Category

Categories help you keep plan configuration tidy. When plans display features, they’re often grouped by category.

Practical categories:

* **Limits** (minutes, seats, usage caps)
* **Add-ons** (recording, branded portal, etc.)
* **Capabilities** (voice packs, routing modes, integrations—depending on what you offer)

> **Tip:** Keep categories consistent across features. If you create “Limit” and “Limits” you’ll end up with messy grouping.

## Practical example (realistic setup)

Imagine you sell two tiers to your sub-accounts:

* **Starter**: 400 minutes/month for a fixed price
* **Pro**: 1,000 minutes/month + call recording

Create these features in **Features & Capabilities**:

1. **Minutes per month** → **Usage limit (limit)**\
   Description: “Monthly minutes included in the plan.”
2. **Call recording** → **On / Off (toggle)**\
   Description: “Enables call recording for calls handled by the assistant.”

Then, in **Subscription Plans**:

* Starter plan:
  * Minutes per month = **400**
  * Call recording = **Off**
* Pro plan:
  * Minutes per month = **1,000**
  * Call recording = **On**

This way, sub-accounts immediately understand what changes between tiers, and your pricing becomes easier to justify.

## Edit an existing Feature/Capability

From the list, open the feature to edit its:

* **Name** and **Description**
* Feature type (toggle / limit / capability)
* **Category**

> **Important:** Changing a feature’s type after it’s used in plans can impact how plans store or display that value. What happens can vary depending on your account setup—if you’re unsure, create a new feature and migrate plans to it.