> ## Documentation Index
> Fetch the complete documentation index at: https://support.callin.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Guides

> Add your own help links so sub-accounts can access your documentation from inside the app.

## What this section is for

**Guides** lets you add **your own documentation links** for your customers inside Callin.

This is useful if you want your sub-accounts to open help resources directly from the app, such as:

* A knowledge base (for example, Mintlify)
* A Notion workspace
* A help center on your website
* A Google Doc or internal wiki

> **Important:** Sub-accounts won’t see Callin’s official documentation here. Callin’s official docs include Callin branding, so for white-label setups you should publish **your own** documentation and link it in this section.

[Click here to open Guides](https://app.callin.io/cms/guides)

<div style={{ border:"2px solid #e5e7eb", borderRadius:"12px", padding:"8px", boxShadow:"0 4px 12px rgba(0,0,0,0.10)", maxWidth:"100%", overflow:"hidden", backgroundColor:"#0b0b0b", marginBottom:"0.75rem" }}>
  <img src="https://mintcdn.com/lechusai/GvxpMDLuRfmHDUj7/images/guide1.png?fit=max&auto=format&n=GvxpMDLuRfmHDUj7&q=85&s=23b1e25b0bbfac69697c94ca3187133f" alt="Guides page showing a list of guide links with title, description, URL, status, and a button to add a new guide." style={{ width:"100%", display:"block" }} width="1910" height="857" data-path="images/guide1.png" />
</div>

<p style={{ marginTop:"0", marginBottom:"1.5rem", color:"#6b7280", fontSize:"0.95rem" }}>
  Screenshot: the Guides list where you can add new documentation links and manage existing ones.
</p>

## How it works

Each item you add here is a **link** that can appear to your sub-accounts (depending on whether it’s active). The goal is simple: when someone needs help, they click the guide and are taken to the URL you provided.

A guide typically includes:

* A **title** (what users see in the navigation)
* A **short description** (what the link is about)
* A **URL** (where the user is sent)
* An **active** toggle (to show or hide it)

> **Tip:** Use clear titles like “Video Tutorials”, “Getting Started”, “FAQs”, or “Troubleshooting”.

## Add a new guide link

1. Click **Add New**.
2. Fill in the fields:
   * **Title**: the name users will recognize (for example, “Help Center”).
   * **Description**: a short explanation (for example, “Step-by-step tutorials and FAQs”).
   * **URL**: the full link users should open (for example, your Mintlify site or your own support site).
3. Turn **Active** on if you want it visible to sub-accounts right away.
4. Click **Save**.

### Practical example

If your documentation is hosted on Mintlify, you could create:

* Title: **Documentation**
* Description: “Guides for setup, billing, and best practices.”
* URL: “Your Mintlify documentation URL”
* Active: **On**

Then, when a customer asks “Where do I find the setup guide?”, you can point them to the link you published here.

## Manage existing guides

From the guides list you can usually:

* **Search** to find a guide quickly.
* **Edit** a guide to update its title, description, or URL.
* **Disable/deactivate** a guide if you no longer want it visible.

> **Common mistake:** Linking to a private page. Make sure the URL is accessible to your customers (or clearly explain if they need a login).