> ## Documentation Index
> Fetch the complete documentation index at: https://support.callin.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get started in Italy

> The shortest way to start with Callin.io in Italy: forward your current number, create your first agent, test it, and then request an Italian number.

You don't need an Italian number to start. Keep the number your customers already know, forward it to Callin.io, and request an Italian number when you're ready.

## Step 1: Forward your current number

Your number stays with your current carrier. You only need a number in Callin.io to forward your calls to.

**Step 1**

In **Numbers**, buy a number. US and Canada numbers are active right away.

**Step 2**

Ask your carrier how to forward your calls to that number. Don't turn forwarding on until you've tested the agent (Step 3).

See [How to connect your number to Callin](https://support.callin.io/Create-AI-Agent/ConnectNumber.md) for the details.

> [!NOTE]
>
> Your carrier may charge for forwarding calls to a foreign number. Ask before you turn it on.

> [!WARNING]
>
> **Common mistake:** Forwarding your calls to a **Personal Number**. Personal Numbers are outbound-only, so nobody answers.

## Step 2: Create your first agent

**Step 1**

Go to **AI Agents** and click **Create Agent**. See [AI Agents](https://support.callin.io/Create-AI-Agent/Create-Agent-Enchanced.md).

**Step 2**

Set **Language** to Italian and the time zone to Rome.

**Step 3**

Set **Call Direction** to **Inbound** or **Both**, so the agent answers incoming calls.

**Step 4**

Assign the number from Step 1 to the agent.

## Step 3: Test the agent

**Step 1**

Click **Test AI agent** at the top right and talk to the agent from your browser.

**Step 2**

Call the agent's number and check that it answers as you expect.

**Step 3**

When you're happy with it, turn forwarding on with your carrier.

## Step 4: Request an Italian number

Italian numbers aren't immediate: you request them in **Numbers** and send the documents they ask for. See [Numbers And BYOC](https://support.callin.io/Create-AI-Agent/Configure-Numbers.md).

> [!NOTE]
>
> With a monthly plan, one single number is free, with setup and monthly fee included. With pay as you go, it's charged separately.

Once the number is active, assign it to your agent.


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