> ## Documentation Index
> Fetch the complete documentation index at: https://support.callin.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Email

> Read, review and reply to the messages your mail agents process, generate replies with AI, and manage the credits for AI drafts.

**Email** is the unified inbox of AI Email Manager. Open it from the left sidebar, under **Mail Agents**.

The messages processed by your agents appear here, from every connected mailbox, with the category each one received. It's also where you review, edit and send the drafts your agents have prepared.

If you haven't connected an inbox yet, the screen shows **Connect a mailbox to use Email** and the three steps to do it: open **Mail Agents** and select an agent, connect Google, Microsoft or IMAP in the **Mailbox** tab, and come back here. The buttons **Go to Mail Agents** and **Create mail agent** take you straight there.

![Email section with the message Connect a mailbox to use Email, three setup steps, and the buttons Go to Mail Agents and Create mail agent](https://mintcdn.com/lechusai/7l08jythlQVIXAz9/images/mailagents2.png?fit=max\&auto=format\&n=7l08jythlQVIXAz9\&q=85\&s=825c28e3f39095fc75db5910c0023ff5)

The Email section before any inbox is connected.

## Find your messages

Once an inbox is connected:

* **Connected account**: choose which mailbox to view.
* **Folders**: **All Mails**, **Inbox**, **Sent**, **Draft**, **Starred**, **Archived** and **Trash**. Under **Categories** you'll find your agent's labels.
* **Filters**: **All**, **Unread**, **Needs review**, **Handled** and **Read**. **Needs review** shows the messages waiting for you.
* **Sort**: **Newest** or **Oldest**.
* **Search mail by sender, subject, or content…** finds a message.
* **Refresh mail** loads the latest messages.

When you open a message, you'll see which **Mail agent** handled it, and these actions: **Reply**, **Reply all**, **Forward**, **Archive**, **Delete**, **Mark handled** and **Mark as read**.

## Reply with AI

Click **Reply** to open the reply editor. You can write the answer yourself, or let the AI write it:

1. Choose the **Model**.
2. Choose the **Tone**: **Professional**, **Friendly**, **Concise**, **Empathetic**, **Confident** or **Formal**.
3. Click **Generate reply**. Review and edit the draft.
4. If the customer wrote in another language, click **Translate to sender language**.
5. Click **Send**.

## Credits for AI drafts

Each AI draft uses credits from your balance. When you create your first mail agent, a free trial starts: during those days, AI drafts are free, and a notice shows how many days are left.

When your balance runs low, you'll see **Credit balance is running low**. If there isn't enough, you'll see **Insufficient credit balance** and no new AI drafts are generated. Click **Add credits** to top up.


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