> ## Documentation Index
> Fetch the complete documentation index at: https://support.callin.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get conversation

> Returns full details for a single conversation including the transcript, sentiment analysis, key moments, collected data, and call metadata.



## OpenAPI

````yaml /openapi.json get /public/v1/conversations/{conversationId}
openapi: 3.0.3
info:
  title: Callin Public API
  version: 1.0.0
  description: >-
    The Callin public API lets you programmatically build and manage AI voice
    agents, control their knowledge bases, and retrieve call logs and
    transcripts. All endpoints are versioned under /public/v1.
servers:
  - url: https://api.callin.io/api
    description: API Endpoint
security: []
tags:
  - name: Health
    description: Service availability check. No authentication required.
  - name: Identity
    description: Verify which account is associated with the current API key.
  - name: Agents
    description: Create, retrieve, and update AI voice agents.
  - name: Conversations
    description: List and inspect call logs, transcripts, and conversation details.
  - name: Knowledge Base
    description: Manage documents and groups that agents use during calls.
paths:
  /public/v1/conversations/{conversationId}:
    get:
      tags:
        - Conversations
      summary: Get conversation
      description: >-
        Returns full details for a single conversation including the transcript,
        sentiment analysis, key moments, collected data, and call metadata.
      parameters:
        - name: conversationId
          in: path
          required: true
          schema:
            type: string
          description: The unique identifier of the conversation.
      responses:
        '200':
          description: Full conversation details.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/SuccessConversationDetailsResponse'
        '404':
          description: No conversation found with the given conversationId.
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/ErrorResponse'
      security:
        - ApiKeyHeader: []
        - BearerAuth: []
        - ApiKeyQuery: []
components:
  schemas:
    SuccessConversationDetailsResponse:
      type: object
      properties:
        success:
          type: boolean
          example: true
        data:
          $ref: '#/components/schemas/ConversationDetails'
      description: >-
        Deep conversation record: transcript, sentiment, collected data, and
        metadata.
    ErrorResponse:
      type: object
      description: >-
        Returned for most client and validation errors. Read `error.message` and
        optional `error.fields` for details.
      properties:
        success:
          type: boolean
          example: false
          description: Always `false` for this shape.
        error:
          type: object
          description: Structured error payload from the API.
          properties:
            code:
              type: string
              description: Stable machine-oriented error code when provided.
            message:
              type: string
              description: Human-readable explanation suitable to show or log.
            status:
              type: integer
              description: HTTP status code echoed for convenience.
            fields:
              type: array
              description: >-
                Optional per-field validation issues (shape is
                endpoint-specific).
              items:
                type: object
    ConversationDetails:
      type: object
      properties:
        agentId:
          type: string
          description: The ID of the agent
        agentName:
          type: string
          description: The name of the agent
        status:
          type: string
          description: The status of the conversation
          enum:
            - completed
            - in_progress
            - cancelled
            - failed
            - scheduled
          example: completed
        direction:
          type: string
          description: The direction of the conversation
          enum:
            - outbound
            - inbound
          example: outbound
        conversationDuration:
          type: number
          description: Duration of the call in seconds.
        startTimeUnix:
          type: integer
          nullable: true
          description: Call start time as a Unix timestamp in seconds.
        endTimeUnix:
          type: integer
          nullable: true
          description: Call end time as a Unix timestamp in seconds.
        summary:
          type: string
          description: AI-generated summary of the conversation.
        transcript:
          type: string
          description: Full text transcript of the call.
        contactNumber:
          type: string
          description: Phone number of the contact (the person called or calling in).
        callerNumber:
          type: string
          description: Phone number the call was placed from.
        sentiment:
          type: object
          description: AI-analysed sentiment for the conversation.
          properties:
            sentiment_score:
              type: number
              description: The sentiment score of the conversation
            sentiment_by_turn:
              type: array
              description: The sentiment by turn of the conversation
              items:
                type: object
                properties:
                  text:
                    type: string
                    description: The text of the sentiment
                  sentiment_score:
                    type: number
                    description: The sentiment score of the sentiment
                  sentiment_label:
                    type: string
                    description: The sentiment label of the sentiment
                  speaker:
                    type: string
                    description: The speaker of the sentiment
            sentiment_overall:
              type: string
              description: The overall sentiment of the conversation
        keyMoments:
          type: array
          description: >-
            Notable moments detected during the call such as objections or
            confirmations.
          items:
            type: object
            properties:
              text:
                type: string
                description: The text of the key moment
              label:
                type: string
                description: The label of the key moment
              speaker:
                type: string
                description: The speaker of the key moment
              timestamp:
                type: string
                description: The timestamp of the key moment
        appointmentScheduled:
          type: object
          additionalProperties: true
          description: Appointment details if the agent scheduled one during the call.
        dataCollected:
          type: object
          description: Structured data captured by the agent during the call.
          properties:
            entity:
              type: string
              description: The name of the extracted entity
            value:
              type: string
              description: The value of the extracted entity
        voiceMailDetected:
          type: boolean
          description: True if the call reached a voicemail instead of a live person.
        errorMessage:
          type: string
          description: Error description if the call failed or ended unexpectedly.
        callTransferred:
          type: boolean
          description: True if the call was transferred to a human agent.
        metadata:
          type: object
          properties:
            createdAt:
              type: string
              description: The date and time the conversation was created
            createdBy:
              $ref: '#/components/schemas/MetaCreatedBy'
    MetaCreatedBy:
      type: object
      properties:
        userId:
          type: string
          description: The ID of the user who created the item
        userEmail:
          type: string
          description: The email of the user who created the item
  securitySchemes:
    ApiKeyHeader:
      type: apiKey
      in: header
      name: x-api-key
      description: Send your Callin API key in the `x-api-key` header.
    BearerAuth:
      type: http
      scheme: bearer
      bearerFormat: API Key
      description: 'Same API key as a Bearer token: `Authorization: Bearer <your-api-key>`.'

````