The Analytics dashboard provides a comprehensive overview of your platform’s operational performance. It offers detailed visual insights that help you track usage, identify trends, and optimize your call center strategy. Here’s what you’ll find:

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Summary Cards

  • Total Appointments: Track how many calls were scheduled over a period.
  • Average Call Duration: Monitor how long your interactions last on average.
  • Total Calls: Understand your platform’s overall usage volume.
  • Conversion Rate: Measure how many calls successfully lead to the desired outcome.
These metrics are updated in real-time and compare data against the previous week to highlight growth or decline.

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Visual Insights

  • Credit Usage Chart: Displays credit consumption trends by date.
  • Appointments Today: Shows scheduled vs. completed calls in a bar chart.
  • Call Outcomes: A pie chart breakdown of successful, failed, unanswered, or voicemail calls.
  • Key Metrics: Includes important KPIs like response rate, customer satisfaction, connection rate, and AI accuracy score.
This dashboard empowers your team to make informed, data-driven decisions and improve service quality continuously. Step 1 - Open AI Agents