The Call History dashboard gives you complete visibility into your system’s activity, including:
  • Filters to narrow down results by date (e.g. last 7 days), direction (inbound/outbound), or specific numbers.
  • Search functionality to instantly locate a call by number, agent name, or other details.
  • Export option to download the call log as a CSV file, ideal for backups or external analysis.
Each call entry includes:
  • Date & Time of the interaction.
  • Direction (inbound or outbound).
  • Phone Number and Caller Name involved.
  • Call Duration, Cost, and Assigned AI Agent.
  • Any linked appointment or automated process triggered during the call. This log is essential for performance analysis, auditing, and troubleshooting.
    It provides your team with accurate, real-time records of every customer interaction made through the platform.     Step 1 - Open AI Agents