Overview
Call History is where you review past calls in your workspace. From this page you can:- Search and filter calls (by phone number, agent, status, date range, and more)
- See call outcomes (for example, whether an appointment or voicemail was detected)
- Export the current list to CSV
- Open call details to analyze the conversation (recording, transcript, summary, key moments, sentiments)
- Download the call recording (when available)
Tip: Bookmark the link above if you review calls every day.
Open Call History
- In the left sidebar, go to Evaluate.
- Click Call History.
Filter and search calls
At the top of the page you’ll typically see two main actions:- Filters (to narrow down the list)
- Export CSV (to download the results)
| Filter | What it helps you do | Example |
|---|---|---|
| Phone Number | Find calls for a specific number | Search for “+1 415…” |
| Call ID | Jump to a specific call | Paste a call ID |
| Handling Agent | See calls handled by a specific agent | “Sales Agent 1” |
| Status | Filter by call status | “Completed” |
| Direction | Separate inbound vs outbound calls | “Inbound” |
| Date Range | Focus on a time window | “Last 7 days” |
| Call Duration | Filter by length | “Over 1 minute” |
| Call Origin | Identify where the call came from | “Application” |
| Campaign ID | Filter by campaign identifier | Paste an ID |
| Appointment | Find calls with an appointment detected | “All” / filtered |
| Call Transfer | Find calls with transfer activity | “All” / filtered |
| Machine | Find calls where voicemail/machine was detected | “All” / filtered |
Common mistake: Applying too many filters at once can return no results. If the table looks empty, remove one filter and try again.
Screenshot: Use the filter panel to narrow down calls before exporting or opening call details.
Understand call outcomes (icons)
In the calls table, you may see a Call Outcomes column with icons that summarize what was detected during the call.- Calendar icon: An appointment was detected for that call.
- If you hover your mouse over the calendar icon, you’ll see the appointment details.
- Robot head icon: A voicemail / answering machine was detected (the agent identified a voicemail).
Important: Which outcomes appear can vary depending on what the system detects on each call.
Export Call History to CSV
You can export the calls you’re currently seeing (including any filters you applied).- Click Export CSV.
- In the export window, select the columns you want to include.
- You can use Select All or Deselect All to speed things up.
- Click Export CSV to download the file.
Tip: If you want “all calls,” clear filters before exporting.
Open call details to analyze a call
To view everything about a specific call:- Click any call row in the table.
- A Call Details panel opens on the right.
- Call Recording player (with playback controls)
- A menu with playback speed options
- Tabs such as:
- Call Transcript
- Summary
- Key Moments
- Sentiments
- Actions like Copy (for example, to copy the transcript or selected content)
- Options to download items such as the transcript (availability can vary)
Tip: Use the transcript search box to quickly find a specific phrase or moment in the call.
Download call audio (recording)
To download the audio for a call (when a recording is available):- Click a call row to open Call Details.
- In the Call Recording card, click the three-dots (… ) menu.
- Select Download Recording.
Important: If you don’t see Download Recording, recording may not be available for that call, or access can vary by plan and permissions.
Screenshot: Open a call, then use the “…” menu in Call Recording to change speed or download the audio.