Overview
The Call History panel lets you review and analyze every call made or received by your AI agents. From here, you can:- View detailed call information (origin, duration, status, and agent)
- Listen to or download recordings
- Read complete transcripts
- Filter by specific outcomes such as scheduled appointments or machine answers
Steps
1. Explore Your Call History
Once inside the Call History panel, you’ll see a table showing all calls. Each row displays key details:- Call Info: number, date, and time
- Agent: the AI assistant that handled the call
- Duration: total length of the conversation
- Origin: whether the call came from the app or an integration
- Status: Completed, Busy, or No-answer
2. Use Filters to Segment Your Calls
Click the filter icon to open the Filters panel. You can filter calls by:- Appointment: with or without a scheduled appointment
- Machine: if the call reached an answering machine
- Status: outcome of the call (Completed, Busy, etc.)
3. Play or Download Recordings
In the Actions column, click the play icon to open the recording player:- Listen to the recording in your browser
- Adjust playback speed
- Download the audio file for offline access
4. Review Full Transcripts
Next to the play icon, click the transcript icon. This opens the full transcript of the conversation:- Messages are labeled clearly as User or AI Agent
- Use the Copy button to extract the full text
Tips & Notes
- Combine filters for precise search results
- Use transcripts and recordings to evaluate call quality and agent performance
Troubleshooting
Can’t Hear Playback
- Cause: Internet or audio configuration issues
- Fix: Verify your connection and audio output settings
Recent Calls Not Showing
- Cause: Temporary sync delay
- Fix: Refresh the page (updates are real-time)
Audio Won’t Download
- Cause: Browser permission settings
- Fix: Allow file downloads in your browser configuration