Subscription Plans

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Overview

Use this page to compare plans by included minutes, overage price per minute, concurrent calls, and (for white-label) client accounts. Click here to view the plans: plans

Screenshot: The main Subscription Plans screen where you can review plan pricing, status, and available options.

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How to open Subscription Plans

1. In the left sidebar, go to Plans & Billing.
2. Click Subscription Plans.

You’ll see plan cards or a plan list depending on your workspace configuration.

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How to open “Manage Subscription” (upgrade, downgrade, cancel)

To manage your current subscription:

1. Click your email/profile at the bottom-right of the app.
2. Select Manage Subscription.
3. From there, you can typically:
   • Upgrade or downgrade your plan
   • Cancel your subscription

Tip: If you don’t see a specific option (like cancel), it can vary depending on your account, plan, or billing state.

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Key concepts (the parts that matter most)

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Included monthly minutes

Some plans include a monthly bundle of minutes. These minutes are used by your workspace during the billing period.

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Rollover (carry unused minutes)

Unused included minutes can roll over, up to a maximum of 2 months. Example (made up):

• Month 1: Your plan includes 1,000 minutes and you use 700 → 300 minutes unused
• Month 2: You get 1,000 new minutes → you can use Month 2 minutes + 300 rolled over
• The rollover balance can grow, but only up to the equivalent of 2 months max

Important: Rollover is capped at 2 months. It does not stack indefinitely.

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Overage (what happens when you run out of minutes)

When your included minutes + rolled over minutes reach 0, Callin automatically applies overage so your calls can continue.

• Overage is billed at the per-minute rate shown on your plan.
• Each plan displays its own overage price (for example, $0.12/min,$0.10/min, etc.).

Example (made up):

• Your plan includes 992 minutes and has $0.12/min overage.
• You use 1,050 minutes this month.
• The extra 58 minutes are billed at $0.12 per minute.

Common mistake: Assuming calls will stop at 0 minutes. By default, overage keeps calls running and charges per minute.

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Concurrent calls (call concurrency)

Concurrent calls means how many calls can be active at the same time.

• If your plan includes 7 concurrent calls, you can have up to 7 live calls simultaneously.
• If an 8th call starts while 7 calls are already active, it may be blocked (behavior can vary by configuration).

A helpful way to remember it:

• Minutes = total talk time you can use over the month
• Concurrency = how many “live call slots” you have right now

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Client accounts (white-label)

Client accounts are the number of separate client workspaces you can manage under your white-label setup (common for agencies).

• Unlimited Plan and Growth+ Plan have no client account limit.

Tip: “No limit” can still be subject to fair-use policies depending on account settings.

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Annual billing discount (10%)

If you purchase a plan annually, you get a 10% discount compared to paying month-to-month. In the UI, you’ll often see:

• “Billed annually”
• A reduced effective monthly price (sometimes shown next to a crossed-out price)

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Plan comparison (minutes, overage, concurrency, clients)

Important: Numbers shown here reflect the plan values displayed in the plans section. Your exact plan labels or availability can vary by account.

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Plan details

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Pay as you go (Pay-As-You-Go)

This is a pay-per-minute plan where you are billed for usage instead of receiving included minutes.

• Rate: $0.16 per minute
• Included minutes: none
• Limit: 1 agent only

This option is best if you want a simple setup and pay only for what you use.

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Starter Plan (White Label)

A starter white-label plan designed for smaller agencies.

• Includes monthly minutes (with up to 2 months rollover)
• Has an overage price per minute when minutes run out
• Supports a starter concurrency level
• Includes a limited number of client accounts

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Premium Plan (White Label)

For growing agencies that need more minutes and more simultaneous calls.

• More included minutes than Starter
• Lower overage price than Starter
• Higher concurrency
• More client accounts than Starter

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Unlimited Plan (White Label)

For higher-volume operations needing more concurrency and client flexibility.

• Higher included minutes
• Lower overage price
• Higher concurrency
• No limit on client accounts

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Growth+ Plan (White Label)

For enterprise-scale usage with high concurrency and maximum client flexibility.

• Highest included minutes
• Lowest overage price
• Highest concurrency
• No limit on client accounts

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Choosing the right plan

• If you frequently hit your minute cap, consider a plan with more included minutes or a lower overage rate.
• If calls get blocked during peak hours, you likely need higher concurrent calls.
• If you manage many customers as an agency, prioritize client accounts (Unlimited and Growth+ remove the limit).