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What this section is for

Features & Capabilities is where a white-label account creates the “building blocks” that later show up when you create or edit a Subscription Plan. A simple way to think about it:
  • Subscription Plans = the tiers you sell (Starter, Pro, etc.)
  • Features & Capabilities = what each tier includes (enabled tools, numeric limits, or selectable options)
If you don’t create features here first, the plan wizard shows No features available. Please create features first. You’ll find it in the White Label Platform, under Plans & Billing (open it here).

Video: the empty page → Create Feature/Capability → a Spanish translation → a second feature in a new category → the list grouped by category → Edit.

The list groups your features by Category. Each row shows the Name and the Type. Use Search features & capabilities… to find one quickly.
Features & Capabilities page with the search bar, the Create Feature/Capability button and three features grouped in the Limits, Add-ons and Capabilities categories

Screenshot: three example features, one of each type, grouped by category.

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How features are used in Subscription Plans

When you create a plan, the Review & Confirm step includes Configure Features. That’s where you set a value for each feature you defined here:
  • On / Off (toggle) features are on or off.
  • Usage limit (limit) features take a number.
  • Access with options (capability) features take a text value (for example, “Premium voices”).
So the workflow is:
1
Create a feature (here)
2
Assign a value to that feature inside each plan (in Subscription Plans)
3
The plan’s value becomes what sub-accounts receive when they use that plan
To create plans, your White Label needs Stripe connected. You can create features at any time, even before connecting Stripe.

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Create a Feature/Capability

Click Create Feature/Capability and fill in these fields. Fields marked with * are required. When you’re done, click Create.
Create Feature/Capability window with the Translations tabs, the Name and Description fields, the three ways plans can grant the feature, a new category Limits and the Cancel and Create buttons

Screenshot: the Create Feature/Capability window filled in for “Minutes per month”.

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Name

A short label that will be shown inside plan configuration. Good examples:
  • Minutes per month
  • Call recording add-on
  • Voice pack level
Bad examples (too vague):
  • Minutes
  • Feature 1
  • Access
Use names that read like a benefit or a clear rule. “Minutes per month” is clearer than “Minutes”.
Common mistake: If Create shows an error with duplicate key value, that name is already taken. Use a more specific name (for example, “Call recording add-on” instead of “Call recording”).

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Description

Required. Write a short sentence so your team knows exactly what this feature controls. Example:
  • “Monthly call minutes included in the plan.”

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Translations

The tabs at the top let you translate the Name and Description for each language of your platform: English, Español, Italiano, Português, हिन्दी, Deutsch, Nederlands, Français and Português (Brasil).
  • Default holds the main text. Its Name and Description are required.
  • The language tabs are optional. Empty fields show the Default text in grey.
  • The type and the category are shared by all languages.
Create Feature/Capability window on the Español tab, with the name Minutos al mes and its Spanish description

Screenshot: the Español tab with the Spanish name and description of the same feature.

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How do plans grant this feature?

This is the most important choice. It defines what kind of value plans will set.

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On / Off (toggle)

Simple enable or disable. Example:
  • Feature: Call recording add-on
    • Starter plan: Off
    • Pro plan: On
Best for:
  • Add-ons like “Call recording”, “Remove branding”, “Priority support” (if your setup includes it)

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Usage limit (limit)

Allow a fixed amount per billing period. Example:
  • Feature: Minutes per month
    • Starter plan: 400
    • Pro plan: 1,000
Best for:
  • Minutes, seats, number of agents, number of phone numbers, or any “X per month” style rule (depending on what your account supports)

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Access with options (capability)

Enable access with selectable options. In each plan, you write the option as text. Example:
  • Feature: Voice pack level
    • Starter plan: Basic voices
    • Pro plan: Premium voices
Best for:
  • “Choose one of these packs” / “Choose a level” type entitlements
Common mistake: Picking toggle for something that should be a number (like minutes). If it can vary by plan, it usually belongs as a limit.

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Category

Required. Categories group your features in the list and keep plan configuration tidy.
  • Choose an existing category in Select a category.
  • Or click + to create a new one, and type it in Enter new category name. Click × to go back to the list.
Practical categories:
  • Limits (minutes, seats, usage caps)
  • Add-ons (recording, branded portal, etc.)
  • Capabilities (voice packs, routing modes, integrations—depending on what you offer)
Keep categories consistent across features. If you create “Limit” and “Limits” you’ll end up with messy grouping.

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Practical example (realistic setup)

Imagine you sell two tiers to your sub-accounts:
  • Starter: 400 minutes/month for a fixed price
  • Pro: 1,000 minutes/month + call recording
Create these features in Features & Capabilities:
1
Minutes per month → Usage limit (limit), category Limits
Description: “Monthly call minutes included in the plan.”
2
Call recording add-on → On / Off (toggle), category Add-ons
Description: “Records the calls handled by the agents.”
Then, in Subscription Plans:
  • Starter plan:
    • Minutes per month = 400
    • Call recording add-on = Off
  • Pro plan:
    • Minutes per month = 1,000
    • Call recording add-on = On
This way, sub-accounts immediately understand what changes between tiers, and your pricing becomes easier to justify.

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Edit an existing Feature/Capability

In the list, click ⋮ on the feature’s row:
  • Edit opens Edit Feature/Capability, with the same fields: Name, Description, translations, type and Category. Click Update to save.
  • Remove deletes the feature. This action cannot be undone.
Changing a feature’s type after it’s used in plans can impact how plans store or display that value. If you’re unsure, create a new feature and move your plans to it.