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What this section is for

Guides lets you add your own documentation links for your customers inside Callin. This is useful if you want your sub-accounts to open help resources directly from the app, such as:
  • A knowledge base (for example, Mintlify)
  • A Notion workspace
  • A help center on your website
  • A Google Doc or internal wiki
Sub-accounts won’t see Callin’s official documentation here. Callin’s official docs include Callin branding, so for white-label setups you should publish your own documentation and link it in this section.
You’ll find it in the White Label Platform, under Content Management (open it here).

Video: the empty Guides page → Add New → the guide in the list → the row menu with Edit and Delete.

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How it works

Each item you add here is a link that appears to your sub-accounts while it’s active. When someone needs help, they click the guide and are taken to the URL you provided. A guide includes:
  • A Title: it appears in the sidebar navigation menu
  • A Description: what the guide is about
  • A URL: where the user is sent
  • An Active toggle: to show or hide it
Guides page with the search bar, the Add New button and one guide in the list with its Title, Description, URL and Active status

Screenshot: the Guides list with an example guide.

Use clear titles like “Video Tutorials”, “Getting Started”, “FAQs”, or “Troubleshooting”.
1
Click Add New.
2
Fill in the fields (all three are required):
  • Title: the name users will recognize (for example, “Help Center”). Maximum 50 characters.
  • Description: a short explanation (for example, “Step-by-step tutorials and FAQs”).
  • URL: the full link users should open (for example, your Mintlify site or your own support site).
3
Leave Active on if you want it visible to sub-accounts right away. It’s on by default.
4
Click Save.
Add New window with the Title, Description and URL fields filled in, the Active toggle on and the Cancel and Save buttons

Screenshot: the Add New window filled in for an example help center.

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Practical example

If your documentation is hosted on Mintlify, you could create:
  • Title: Documentation
  • Description: “Guides for setup, billing, and best practices.”
  • URL: “Your Mintlify documentation URL”
  • Active: On
Then, when a customer asks “Where do I find the setup guide?”, you can point them to the link you published here.

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Manage existing guides

The list shows each guide’s Title, Description, URL and Status. From there you can:
  • Search guides… to find a guide quickly.
  • Click ⋮ → Edit to update its title, description or URL, or to turn Active off and hide it.
  • Click ⋮ → Delete to remove it.
Common mistake: Linking to a private page. Make sure the URL is accessible to your customers (or clearly explain if they need a login).