What this page is for
The Subscriptions page gives you a read-only overview of the subscriptions your customers have. It’s designed for reviewing—not for editing—so you can quickly answer questions like:- “Which plan is this customer on?”
- “Is their subscription active, past due, or canceled?”
- “How many minutes are included and how many have been used?”
- “When did the subscription start and when does it end?”
Tip: The exact labels and available options can vary depending on your account, plan, and language settings.
How to use the list
Search subscriptions
At the top, use the Search subscriptions… field to find a customer quickly (for example, by email or name).Understand the columns
In the table you’ll typically see:- User: the customer’s identifier (often email, sometimes name)
- Plan: the plan name (for example, a monthly plan or pay-as-you-go)
- Price: the cost of the plan (if shown for that plan)
- Minutes: included minutes and usage (for example, “Used”)
- Status: the current state of the subscription
- Start Date and End Date: the subscription period
Subscription status examples
The list may show statuses like:- Active: the subscription is currently running
- Past Due: payment is overdue
- Canceled: the subscription was canceled
Important: If a customer says “I paid” but their status is not Active, the most common checks are: the correct user/email and the current subscription status on this page.