En Callin, tus agentes de voz pueden recibir más de una llamada al mismo tiempo. Para gestionarlo, cada plan incluye un número específico de Llamadas concurrentes. Este número determina cuántas conversaciones puede manejar tu agente simultáneamente sin poner a los llamantes en espera.Entender este concepto es esencial para elegir el plan correcto según tu volumen de llamadas.
Una llamada concurrente es una llamada que el sistema está gestionando activamente en ese mismo momento. Si tu plan incluye 3 llamadas concurrentes, tu agente puede mantener hasta 3 conversaciones activas a la vez. Una cuarta llamada entrante tendrá que esperar o seguirá tu lógica de flujo (por ejemplo, un mensaje de ocupado).A continuación, verás cómo varían las llamadas concurrentes entre los planes de Callin.
Incluye:Hasta 3 llamadas gestionadas al mismo tiempo.Ideal para: Empresas que están empezando, con poco tráfico de llamadas o en fase inicial de pruebas de agentes de voz.
Plan Unlimited (White Label) – 80 llamadas concurrentes
Incluye:Hasta 80 llamadas simultáneas.Llamadas concurrentes adicionales disponibles por $7 cada una.Ideal para: Operaciones de alto volumen, configuraciones multi-cliente o centros de soporte que requieren gran capacidad.
Unlimited Plus – 80 llamadas concurrentes (incluidas)
Incluye:80 llamadas concurrentes incluidas.Capacidad adicional disponible por $7 por cada llamada concurrente extra.15.000 minutos incluidos.Ideal para: Equipos que necesitan el máximo rendimiento, estabilidad y capacidad escalable para crecer rápidamente.
Aquí tienes escenarios prácticos para ayudarte a decidir la capacidad adecuada:Si tu empresa tiene picos de 5 a 7 llamadas a la vez: necesitarás al menos 8 llamadas concurrentes.Si trabajas con múltiples clientes: asegúrate de que el total de llamadas simultáneas entre todas las cuentas encaje dentro de tu límite.Si un cliente ejecuta campañas de marketing o outreach automatizado: es recomendable tener capacidad extra para picos de tráfico.Si te quedas sin llamadas concurrentes: los llamantes pueden escuchar un mensaje de ocupado o no conseguir conectarse.
Si tu volumen de llamadas varía, puedes usar:Monitoreo de uso dentro del panel de Callin para comprobar si alcanzas tu límite con frecuencia.Compra de llamadas concurrentes adicionales (solo en los planes Unlimited y Unlimited Plus) para ampliar tu capacidad cuando lo necesites.
Problema: Las llamadas entrantes no conectan. Posible causa: Se alcanzó el límite de llamadas concurrentes. Solución: Revisa tu uso y considera actualizar tu plan o añadir más capacidad.Problema: Los llamantes quedan en espera o escuchan audio de espera. Causa: El agente está gestionando el número máximo de llamadas simultáneas. Solución: Aumenta tu capacidad de llamadas concurrentes para garantizar disponibilidad continua.Problema: Confundir minutos con llamadas concurrentes. Solución: Recuerda que los minutos se refieren al consumo mensual total, mientras que las llamadas concurrentes se refieren a la capacidad en tiempo real.
Entender tu capacidad de llamadas concurrentes te ayuda a dimensionar correctamente tus agentes de voz y a asegurar que cada llamante reciba una respuesta inmediata. A medida que tu operación crece, siempre puedes ampliar tu capacidad o cambiar de plan sin ninguna interrupción.
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